Analisis Kualitas Pelayanan terhadap Kepuasan Tertanggung Asuransi Kerugian di PT AON Indonesia

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Analisis Kualitas Pelayanan terhadap Kepuasan Tertanggung Asuransi Kerugian di PT AON Indonesia

This thesis is about quality service performance of AON Indonesia, PT and that influence for their client. This thesis researches to find out if any significant influence between quality service and client satisfaction. Thus, to measure how big that influence. This research uses 5 dimensions of quality service to determine client satisfaction level. There are 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. Regarding the analysis, there isn't significant influence between quality service and client satisfaction at PT AON Indonesia cause the that influence is very low.

Pernyataan Tanggungjawab

Pengarang

Jeane Patrianisan - Personal Name

Edisi

No. Panggil

SK 461 JEA a

ISBN/ISSN

Subyek

Kualitas Pelayanan

Klasifikasi

461

Judul Seri

GMD

Text

Bahasa

Indonesia

Penerbit

Sekolah Tinggi Manajemen Asuransi Trisakti

Tahun Terbit

2015

Tempat Terbit

Jakarta

Deskripsi Fisik

xiv; 114 hlm

Info Detil Spesifik

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